Mes Assurances

With the Crédit Agricole "My Insurance" app, you can report a claim at any time or be put in direct contact with a claims handler.

You can also easily access your insurance certificates directly within the app.

Finally, if you have health insurance, you can view your reimbursements, download your third-party payment card, estimate your reimbursements, complete procedures, submit documents, benefit from a teleconsultation, and locate a healthcare professional.

MAIN FEATURES
You can:

- Report a claim: Provide details of your claim and attach up to 3 photos to complete your report. Once the report is submitted, PACIFICA services will contact you.

- Manage your ongoing claim: To simplify/speed up the processing of your case, you can send the supporting documents requested by your claims handler in real time. - Dealing with a "Breaked Glass" claim: If you have purchased the glass breakage option, easily find a nearby auto glass specialist using a geolocation directory.

- Editing your certificates: You can view, download, or email the most important insurance certificates.

- Accessing emergency services or contacting a claims handler directly. The app also includes a service allowing deaf or hard-of-hearing customers to contact an assistant.

- Viewing the details of your auto, personal accident, and health insurance policies.

For health insurance policyholders:

- View, download, or email your third-party payment card
- Track your health reimbursements with a history of the last 24 months
- Estimate your reimbursements for routine care in vision, dental, hospital, and hearing aids
- Connect with a healthcare professional via teleconsultation
- Locate a healthcare professional in the Carte Blanche Partenaires network or a doctor
- Submit an invoice, a quote, or request hospital coverage

These features are available to Pacifica customers with a bank account at Crédit Agricole or Banque Chalus. We are actively seeking solutions to allow all our customers to access them, including those who no longer have an account.

If you encounter any difficulties or have any suggestions for improvement, please do not hesitate to contact us at the following address: webmasters@ca-pacifica.fr