케이뱅크

* Due to changes in Google's Android OS security policy, your existing joint certificate may not be visible. For more details, please search for "certificate" in [Customer Center > FAQ].

Make your financial life more enjoyable with K-Bank!

■ New Home Screen
You can manage not only the financial activity history related to your frequently used accounts but also all your bank accounts directly on the home screen.

■ Discover for Me Tab
Check products and services recommended daily, as well as the status of your subscribed services, all in one place.

■ Collected Benefits
From events to service benefits, collect and claim all the rewards you are eligible for.

■ Open Business Owner Home
We have packed everything for business owners, from products and services to various benefits, into the Business Owner Home.

* Please Note

[Guide to Using Financial Products and Services]

- All financial services, including account opening and product subscriptions, are available through the K-Bank app.

- Please read the product description and terms and conditions before subscribing to each financial product. - Please make sure to have your Resident Registration Card or Driver's License ready when signing up.

[Android OS Security Change Policy]

- On Android OS 11 or higher, your existing Joint Certificate may not be visible because it is not saved in the smartphone's shared folder (NPKI).

- Please reissue your Joint Certificate or transfer the certificate stored on your PC to the app for use.

* For more details, please search for "Certificate" in [Customer Center > FAQ].

[Device and Authentication Method Policy]

- To ensure safe and convenient financial services, the service is limited to the single app registered.

- We provide safe and convenient services using a mobile phone OTP that replaces security cards.

- To ensure secure financial transactions, service usage is restricted on 'rooted' devices.

[Information on Access Permissions Required for App Use]

- Phone (Required): Collects and uses phone numbers to maintain the device's authentication status and for video call verification.

- App Usage Information (Required): Used to detect potentially threatening apps installed on the device to prevent financial fraud.

- Contacts (Optional): Used for transfers to contacts in the address book stored on the device.

- Camera (Optional): Used to photograph ID cards and submit required documents during non-face-to-face real-name verification.

- Storage (Optional): Used for functions such as reading, saving, and deleting certificates, as well as saving images and photos.

- Location (Optional): Used to verify business address consistency and for non-face-to-face on-site inspections.

[Customer Center Information]

- Banking Services: 1522-1000 (Daily 09:00–18:00; however, inquiries regarding voice phishing and accident reports: 24 hours a day, daily)

- Card Services: 1522-1155 (Weekdays 09:00–18:00)

- Chat Consultation: https://s.kbanknow.com/J75dj7f (24 hours)

- Email inquiries: help@kbanknow.com