DFI Link

DFI Link is the ‘one unified hub’ to digitalize and revolutionize the end-to-end team member experience across DFI.
It is a platform, integrating with ServiceNow to address needs across office worker and store team members, functions to provide seamless interactions.
Key functions involved:
- Store Communications (Corporate News & Announcements)​
- Document Library​
- Request / Ticket Management
- HR Onboarding/Offboarding & Team Member Services
- Store Operations Process Workflows & Approvals
- Instant Messaging

The core functions is mostly powered by ServiceNow and the mobile application is to provide the 'access anywhere' experience to employee.