BC4 Agent Panel

The agent panel is designed for handling incoming and outgoing calls within the Contact Center.

The queue panel allows for quick login to queues, logging out of queues, and working with pauses.

Quick contacts enable individual panel settings for fast dialing of the most frequently used numbers or quick call transfers to the most common contacts.

Queue history displays the recent history of incoming and outgoing queue calls with the option to dial immediately or to view call notes, categories, or play the call recording, if available.

The Callback tab displays missed calls and requested callbacks, allowing for direct dialing and marking as resolved.

The directory displays a set of group directories with the option for direct dialing or transferring.